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Warranty, Return & Refund Policy

Warranty Policy

Moztron Warranty Policy aims to provide customers the clarity about support-related queries they may have about our products so that they feel confident in owning, using, and getting the necessary support for their Moztron products during the warranty period.

Repair or replacement will be carried out through the Company’s Service Centres. The Warranty is applicable if said product is in the warranty period AND only if the following conditions are met.

  • This warranty applies only to Products purchased within the territory of India (“Territory”).
  • This warranty is confined to the first purchaser of the product only.
  • The product is a genuine Moztron Product with a supporting invoice/bill, which the customer has to share with Moztron at the time of the request.
  • The product is used according to instructions in the instruction manual and is not physically damaged. Such products will not be covered under warranty but can be evaluated for paid repairs/replacements. The product should be physically taken to our service center.
  • Non-authorised person makes NO repair attempt before bringing the product to Moztron.
  • Defects are NOT caused by improper use, as determined by the company personnel.
  • NO modification or alteration of any nature is made in the circuitry, software, or body of the product.
  • Defects due to causes beyond control like lightning, abnormal voltage, acts of God, or while in transit to a service centre or purchaser’s residence.
  • The product will be deemed out of warranty if a customer uses the product with non-standard accessories like adaptors and cables, which are not as per ratings mentioned in the specs of the product or in a case where Moztron provides the accessories with the product and yet the customer chooses to use other sub-standard or different specifications accessories.
  • All expenses & risks incurred in shipping the unit to the company’s service centre/authorised service centre will be borne by the customer.
  • Failure to ship the damaged parts / Product back to us may result in you being charged for the replacement part or Product at invoice price or MRP, whichever is applicable.
  • In case of transportation/courier-related damages arising NOT because of Moztron, when the product is sent to the Moztron service center, we would treat it as “out of warranty” because of physical damage and will do repairs on a paid basis.
  • Moztron will pay for return courier charges only but owns no responsibility for any damages/loss during transit.
  • After repairs/replacement, the warranty will remain only for the unexpired period of the warranty. No extension of the warranty period will be done.
  • Moztron will retain any replaced part/s or component/s.
  • The company’s obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price.
  • In case the product is not repairable, Moztron may provide an equivalent product, with minor difference, or may give a credit note of the invoice value of the Product. Here the customer has to deposit all the accessories of the product. If not, then reasonable charges would be deducted for the same.
  • Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased. Product equivalence will be determined solely by Moztron.
  • The warranty is issued in Haryana, and Courts in Haryana shall have exclusive jurisdiction over matters covered or flowing from this warranty.

Important Note – Customer must open a trouble ticket/case with Moztron to get support service on any product in warranty or out-of-warranty. Customers can email care@moztron.com to avail of the service.

Replacement Policy

To maintain our services’ feasibility, we allow a product’s replacement only under the following circumstances.

  • The customer can replace the product unit received within 7 days from delivery and get a replacement unit delivered to the customer.
  • Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.
  • Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
  • In case of receipt of damaged or defective items, please report the same to our website support team. The request will, however, be entertained once a Moztron team member has checked and determined the same at his end. This is typically reported back to the customer within 24 hours of receipt of the products by Moztron.
  • In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. After looking into your complaint, the website support team will make an appropriate decision.

A product will not be replaced under the following circumstances.

  • The customer is unhappy with the defect-free product’s look/sound quality.
  • Physical damage is not notified within 24 hours of receiving the product.
  • An electrical surge or any damage caused by the user.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.

Cancellation Policy

We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. However, under this policy –

  • Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)

Return & Refund Policy

  • All products sold by www.Moztron.com are properly checked and tested by the quality control team and guaranteed to be genuine, in new condition.
  • All products are protected under 7 Days product repair/replacement (no refund in any condition) policy in case the product has a manufacturing defect only and if it is in unused conditions in the original boxes and with all paperwork (this includes warranties), parts and accessories.
  • “New and unused” means that there are no scratches, marks, or blemishes on the item and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

In case of any query related to our policies, please contact Customer Service at +91 70150 68262 between 10 am- 6 pm from Mon-Sat or email us at Care@Moztron.com.

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